Frequently Asked Questions
Everything you need to know about shopping with Evercrafted.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location, and you will receive a tracking number via email as soon as your package ships.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.
How do you ensure the quality of your products?
At Evercrafted, we partner directly with vetted manufacturers and artisans. Every item undergoes a rigorous quality control inspection before it reaches our warehouse to ensure it meets our high standards for durability and design.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm for eligible purchases.
Do you offer international shipping?
Yes, we currently ship to over 50 countries. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
Can I change or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, changes or cancellations can only be made within 60 minutes of placing the order. Please contact our support team immediately at [email protected] for assistance.